Talk by Ronja Trischler about online moderation

Whether in work meetings, television broadcasts, conferences, panel discussions, citizen participation, video calls or social media groups: Moderation is a widespread method of facilitating discursive exchange across various forms of practice and media. Ending is considered the central task of moderation; in ethnomethodological terms, we are dealing with ethnoexperts of ending. Where others cannot find an end, moderators are on hand, or at least should be. New challenges are emerging in an increasingly digitalized society: Automation, expansion and varying degrees of professionalization of moderation can be observed, especially in the form of content moderation on platforms. In ongoing moderation online, the boundaries between producers and users are becoming blurred beyond the theses on "prosumption": the civic engagement and community building of "volunteer moderators" goes hand in hand with care practices.
Based on an internet ethnographic study of an online group asking for advice on repairing everyday objects, the article examines practices of ending discursive practices online. To this end, it adopts a practice-theoretical perspective that examines digital moderation as a socio-technical, semiotic material practice based on science and technology studies. As a practice of evaluation and ordering, moderation also harbors the danger of preventing or excluding topics, contributors or positions. Through the technization (and infrastructuration) of moderation, users experience socio-technical selections and closures as non-transparent - and as a cause for speculation, which illustrates the normative implications of ending discursive practices. In the case of repair advice, individual posts can be 'closed', but not the understanding of the conditions of the discursive practices of giving advice in thr group.